SMS & Voice Terms of Service

1. Agreement to Terms

By using PersonaOne' SMS (text messaging) or voice communication services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our communication services.

These Terms should be read in conjunction with our Privacy Policy.

2. Alpha Stage Disclaimer

PersonaOne is currently in Alpha. By signing up and using our services, you acknowledge and accept the following:

Errors and Inaccuracies: As an alpha-stage product, PersonaOne may produce incorrect, incomplete, or misleading data and responses. You accept the risk of relying on any information provided by the platform during this stage.
Service Instability: You may experience bugs, outages, data loss, unexpected behavior, or other issues inherent to software in early development. We make no guarantees of uptime, reliability, or accuracy during the alpha period.
Use of Third-Party AI Services: PersonaOne uses third-party AI and cloud services to process your data. As a result, your data is not completely private and may be transmitted to and processed by these external services. You should not submit highly sensitive, confidential, or regulated information (such as protected health information, financial account credentials, or trade secrets) through the platform.
No Warranty: During the alpha stage, all services are provided strictly "as is" with no warranty of any kind. PersonaOne is not liable for any damages, losses, or consequences arising from errors, inaccuracies, data exposure, or service disruptions.
Changes Without Notice: Features, data formats, APIs, and functionality may change or be removed at any time without prior notice during the alpha period.

By continuing to use PersonaOne, you confirm that you understand and accept these risks.

3. Description of Services

PersonaOne provides the following communication services:

PersonaOne is a white-label AI communications platform. Businesses and individuals ("Subscribers") use PersonaOne to provide AI-powered phone and text services to their customers, residents, or contacts. When you call or text a PersonaOne-powered number, you are interacting with the Subscriber's AI assistant, configured with their information and preferences.

SMS/Text Messaging Service

Automated AI-powered responses to text message inquiries
Information based on the Subscriber's knowledge base and settings
Customer support via text conversation
Human agent escalation when needed

Voice Call Service

Automated AI-powered voice assistant for phone inquiries
Responses based on the Subscriber's knowledge base and settings
Call connection to the Subscriber or their contacts
Voicemail and callback scheduling
Transfer to human representatives when available

4. Consent and Opt-In

SMS Consent

By texting our phone number or providing your mobile number with consent to receive texts, you agree to receive SMS messages from PersonaOne. Your consent includes:

Responses to inquiries you initiate
Follow-up messages related to your conversations
Service notifications you have requested

Opt-In Confirmation Message:

"PersonaOne: You are now opted-in. For help, reply HELP. To opt-out, reply STOPMSGS."

Your consent is not a condition of purchase. You may use our other services without opting into SMS communications.

Voice Call Consent

By calling our phone number, you consent to:

Having your call recorded for quality assurance and training purposes
Interacting with an AI-powered voice assistant
Having your conversation transcribed and stored

A recording notice is played at the beginning of each call. You may disconnect if you do not consent.

5. How to Opt-Out

Stop SMS Messages

Reply STOPMSGS to any text message from us

Get Help

Reply HELP for assistance or contact information

After opting out, you will receive a confirmation message and will no longer receive SMS messages from PersonaOne. You may opt back in at any time by texting us again.

For voice calls, you may hang up at any time to end the call. To request deletion of call recordings, contact us at contact@personaone.app.

6. Message Frequency and Rates

Message Frequency: Varies based on your interactions. We only send messages in response to your inquiries or for notifications you have requested.

Message and Data Rates May Apply: Standard messaging rates from your mobile carrier apply to all SMS messages sent and received. Contact your carrier for details about your plan.

SMS and voice usage is included in your PersonaOne subscription plan, subject to your plan's monthly limits. Standard messaging and data rates from your mobile carrier may also apply.

7. AI-Powered Communications

Our SMS and voice services utilize artificial intelligence technology. By using these services, you acknowledge and agree that:

AI Limitations:

Responses are generated by AI and may contain errors, outdated information, or inaccuracies
AI should NOT be relied upon for legal, medical, financial, or other critical decisions
AI responses do not constitute professional advice of any kind
PersonaOne is not liable for actions taken based on AI-generated responses

For important matters, please request to speak with a human representative or contact us directly.

8. Acceptable Use

When using our communication services, you agree NOT to:

Send messages that are abusive, threatening, harassing, or unlawful
Attempt to manipulate, exploit, or abuse the AI system
Impersonate any person or entity
Send spam, promotional content, or chain messages
Use the service for any illegal purpose
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the service

We reserve the right to block users who violate these terms without notice.

9. SMS Content Filtering & Carrier Compliance

Content Guardrails

To ensure reliable message delivery and comply with mobile carrier regulations, PersonaOne automatically screens outbound SMS messages for content that may trigger carrier spam filters. This includes but is not limited to:

Cryptocurrency and digital asset terminology
Sensitive financial account details (account numbers, routing numbers)
Personal identity information (SSN, passwords, PINs)
Content flagged by carrier filtering systems

Content Redirection: When an SMS response contains content that may be blocked by mobile carriers, PersonaOne will replace the message with a notification directing you to retrieve the full response via an alternative channel (email or web chat). This ensures you always receive your information even when carrier restrictions apply.

Replacement Message

When content filtering is triggered, you will receive a message similar to:

"I found the information you asked about, but I can't send it via SMS — the content contains keywords that carriers may block. Please check the chat widget or email for the full response."

PersonaOne is not responsible for carrier-level filtering decisions. If you frequently encounter content restrictions via SMS, we recommend using our web chat or email channels for sensitive topics.

10. Sample SMS Messages

The following are representative examples of SMS messages you may receive from PersonaOne. Message content varies based on your interactions and requests:

Opt-In Confirmation

"PersonaOne: You are now opted-in. For help, reply HELP. To opt-out, reply STOPMSGS."

AI Assistant Responses

"Hi! I found 3 upcoming reminders on your list. Would you like me to go through them?"

"I've scheduled your reminder for tomorrow at 9:00 AM. I'll notify you via text when it's time."

Customer Support

"Thank you for your message! A representative will respond shortly."

"Sorry, I'm having trouble processing your message right now. Please try again in a moment."

Assistant Mode

"Assistant mode activated. Hi Sarah! How can I help you?"

"Assistant mode deactivated. Text 'assistant mode' to re-activate anytime."

Service Notifications

"Our SMS service has reached its monthly capacity. Please contact us through our website. We apologize for the inconvenience."

"Done! I've completed your request."

Content Filtered

"I found the information you asked about, but I can't send it via SMS — the content contains keywords that carriers may block. Please check the chat widget or email for the full response."

Opt-Out Confirmation

"You have been opted out and will no longer receive messages from PersonaOne. Reply START to opt back in."

11. A2P Messaging Compliance

PersonaOne sends Application-to-Person (A2P) messages in compliance with carrier requirements and industry standards:

Registration: Our messaging campaigns are registered through The Campaign Registry (TCR) and comply with 10DLC (10-Digit Long Code) requirements
Use Case: Our SMS service is used exclusively for conversational AI customer support, personal assistant notifications, and service-related communications initiated by users
No Marketing: We do not send unsolicited promotional or marketing messages
Consent-Based: All messages are sent in response to user-initiated conversations or user-requested notifications (reminders, alerts)
SHAFT Compliance: We do not send messages related to sex, hate, alcohol, firearms, or tobacco
CTIA Guidelines: Our messaging practices comply with CTIA Messaging Principles and Best Practices

Message Volume: Message frequency varies. Users typically receive 1-10 messages per conversation session, based on their interactions. Reminder and notification messages are sent only when explicitly requested by the user.

12. Service Availability

While we strive to maintain 24/7 availability, our communication services may be unavailable due to:

Scheduled maintenance and updates
Technical issues or system failures
Carrier network outages
Force majeure events

We do not guarantee uninterrupted service and are not liable for service interruptions.

13. Human Escalation

Our AI may transfer your conversation to a human representative when:

You request to speak with a human
The AI determines it cannot adequately assist you
Your inquiry requires human judgment or authorization
Complex or sensitive matters arise

Human representatives are available during business hours. Outside business hours, you may leave a voicemail or schedule a callback.

14. Voicemail and Callbacks

When human representatives are unavailable:

You may leave a voicemail that will be reviewed by our team
You may request a callback at a time convenient for you
We will attempt to return calls within our published response timeframe
Callback times are estimates and not guaranteed

15. Recording and Monitoring

By using our services, you acknowledge that:

Phone calls may be recorded for quality assurance and training
SMS conversations are logged and stored
Communications may be reviewed by our team
Data is used to improve our AI systems

See our Privacy Policy for complete details on data handling.

16. Intellectual Property

All content, technology, and systems used to provide our communication services are the property of PersonaOne or its licensors. You may not:

Copy, modify, or distribute our AI technology
Reverse engineer or attempt to extract our systems
Use our services to train competing AI systems
Reproduce our content without permission

17. Disclaimer of Warranties

OUR COMMUNICATION SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM:

Warranties of merchantability or fitness for a particular purpose
Warranties that the service will be uninterrupted or error-free
Warranties regarding the accuracy of AI-generated responses
Warranties regarding message delivery or timing

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PersonaOne SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, or consequential damages
Loss of profits, revenue, or data
Damages arising from reliance on AI-generated content
Damages from service interruptions or failures
Damages from unauthorized access to your communications

In no event shall our total liability exceed the amount you paid to us for the specific service giving rise to the claim during the twelve (12) months preceding the claim.

19. Indemnification

You agree to indemnify and hold harmless PersonaOne, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

Your use of our communication services
Your violation of these Terms
Your violation of any third-party rights
Content you transmit through our services

20. Modifications to Terms

We may modify these Terms at any time. Changes will be effective when posted on this page. Material changes may be communicated via SMS or email. Your continued use of our services after changes indicates acceptance of the modified Terms.

21. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Harris County, Texas.

22. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and PersonaOne regarding our communication services.

24. Contact Us

For questions about these Terms or our communication services:

PersonaOne

Email: contact@personaone.app

Phone: 813-705-7736