SMS & Voice Privacy Policy

Introduction

This Privacy Policy explains how PersonaOne ("we," "us," or "our") collects, uses, stores, and protects your personal information when you interact with us via:

• SMS/Text Messages - Text conversations with our AI assistant
• Voice Calls - Phone calls to our automated voice system

By using our SMS or voice services, you consent to the collection and use of your information as described herein.

Alpha Stage — Data Privacy Notice

During the alpha stage, please be aware of the following regarding your data and privacy:

• Third-Party AI Processing: PersonaOne uses third-party AI and cloud services to process conversations, generate responses, and transcribe audio. Your data — including message content, voice recordings, and transcripts — is transmitted to these external services for processing.
• Data Is Not Completely Private: Because we rely on public AI APIs, your data may be processed on third-party infrastructure that is not exclusively controlled by PersonaOne. While these providers have their own privacy and security practices, we cannot guarantee the same level of data isolation as a fully self-hosted solution.
• Do Not Submit Highly Sensitive Data: You should avoid submitting protected health information (PHI), financial account credentials, government identification numbers, trade secrets, or other highly regulated or confidential data through PersonaOne during the alpha period.
• Errors and Data Accuracy: AI-generated responses may contain inaccurate, incomplete, or incorrect information. Data stored or displayed by the platform may also contain errors during this stage of development.
• Evolving Practices: Our data handling, storage, and processing practices may change as we develop the platform. We will update this policy to reflect material changes.

By signing up and using PersonaOne during the alpha stage, you acknowledge and accept these data privacy limitations.

Information We Collect

SMS/Text Message Data

• Phone Number: Your mobile phone number used for messaging
• Message Content: Text messages you send and our responses
• Opt-In/Opt-Out Status: Records of your consent and preferences
• Timestamps: Date and time of each message
• Carrier Information: Basic carrier data provided by your mobile provider

Voice Call Data

• Phone Number: Your caller ID and callback number
• Call Recordings: Audio recordings of calls for quality assurance
• Transcripts: Text transcriptions of voice conversations
• Call Metadata: Duration, time, date, and call status
• Voicemails: Messages left when representatives are unavailable
• Callback Requests: Scheduled callback information you provide

Location Data

• GPS Location: If you choose to share your location via a link provided during a conversation, we collect your approximate geographic coordinates
• Voluntary Only: Location sharing is always optional and requires your explicit action (clicking a link and granting browser permission)
• Purpose: Location data is used solely to assist with your inquiry (e.g., providing directions or nearby information)

Call Recording Notice

At the beginning of each call, you will hear a notice informing you that the call may be recorded. You may disconnect at any time if you do not wish to be recorded.

How We Use Your Information

AI-Powered Communications

Both our SMS and voice services use artificial intelligence to provide automated responses. Please be aware that:

• Responses are generated by AI and may occasionally contain outdated, incomplete, or incorrect information
• AI responses should not be relied upon for critical decisions involving legal, medical, or financial matters
• Your conversations may be reviewed by our team to improve AI accuracy
• When human assistance is needed, your conversation may be escalated to a live representative
• During escalation, representatives can see your conversation history for context

SMS Content Filtering & Channel Redirection

To comply with mobile carrier regulations and ensure reliable message delivery, PersonaOne employs automated content filtering on outbound SMS messages.

How Content Filtering Works

• Outbound SMS messages are automatically scanned for keywords and patterns known to trigger carrier spam filters (e.g., cryptocurrency terms, sensitive financial details, personal identity information)
• When flagged content is detected, the original message is not sent via SMS
• A replacement message is sent notifying you that the full response is available via an alternative channel (email or web chat)
• The original response content is preserved and delivered through the alternative channel when available

What Is Filtered

Content filtering applies only to outbound SMS messages from PersonaOne to you. Your inbound messages are never filtered or blocked. Filtered categories include:

• Cryptocurrency and blockchain terminology
• Financial account numbers and routing information
• Personal credentials (passwords, PINs, security codes)
• Government identification numbers

A2P Messaging & Carrier Compliance

PersonaOne sends Application-to-Person (A2P) SMS messages through registered 10-Digit Long Code (10DLC) numbers in compliance with carrier requirements:

• Our messaging campaigns are registered with The Campaign Registry (TCR)
• We comply with CTIA Messaging Principles and Best Practices
• Messages are sent only in response to user-initiated conversations or user-requested notifications
• We do not send unsolicited marketing or promotional messages
• Message logs are maintained as required by carrier and regulatory guidelines

For information about our registered use cases and sample messages, see our Terms of Service.

SMS Opt-In & Opt-Out

How to Opt-In

You opt-in to SMS messages by texting our phone number or providing your phone number with explicit consent to receive text messages.

How to Opt-Out

After opting out, you will receive a final confirmation and will no longer receive SMS messages. You can opt back in at any time by texting us again.

Note: Your consent is not a condition of any purchase. Standard message and data rates may apply.

Message Frequency

Message frequency varies based on your interactions:

• Responses to messages or calls you initiate
• Follow-up messages related to ongoing conversations
• Scheduled callbacks you have requested
• Service-related notifications you have opted into

We do not send unsolicited marketing messages without your explicit consent.

Data Retention

After retention periods expire, data is automatically deleted unless required for legal compliance or ongoing disputes.

Third-Party Service Providers

We use trusted third-party providers to deliver our communication services:

• Cloud Infrastructure Provider: Secure cloud hosting, data storage, and computing services
• Communications Platform: SMS delivery, voice call routing, and telephony services
• AI Language Models: Natural language processing for generating conversational responses
• Speech-to-Text Provider: Real-time transcription of voice conversations
• Voice Synthesis Provider: AI-generated voice for natural-sounding call responses

These providers are contractually obligated to protect your information and use it only for providing their services to us. We do not sell or share your personal information with third parties for their marketing purposes.

Data Security

We implement robust security measures to protect your communications data:

• Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Role-based access limited to authorized personnel
• Secure Storage: Call recordings stored in encrypted cloud storage
• Monitoring: Regular security assessments and audit logging
• Training: Staff trained on data protection and privacy practices

Your Rights

You have the following rights regarding your communications data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Opt-Out: Stop receiving SMS messages at any time
• Recording Deletion: Request deletion of specific call recordings
• Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the information below. We will respond within 30 days.

Children's Privacy

Our SMS and voice services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately for deletion.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Notifying you via SMS or email for significant changes

Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy, your data, or to exercise your rights: